Shipping & Delivery
1. Order Timeline
Each canvas is custom-made just for you. Here's the full timeline from order to delivery:
Step 1 — Proof Creation (within 24 hours) After you place your order, our team creates your custom artwork and emails you a digital proof for approval.
Step 2 — Your Approval Production begins once you approve your proof. The sooner you approve, the sooner it ships.
Step 3 — Production (3–7 business days) Your canvas is printed, framed (if selected), and quality-checked before shipment.
Step 4 — Shipping (Transit Time)
- United States: 2–5 business days
- Canada: 2–5 business days
- Australia: 2–5 business days
- Germany: 2–5 business days
- Other international: 5–14 business days
Estimated total: 5–12 business days from order to delivery, plus your proof approval time.
2. Shipping Methods
We use reliable courier service providers to ensure safe delivery of products. All products are professionally packaged to protect product quality.
Packaging Features:
Shock-resistant packaging materials
Temperature control (if needed)
Sealed packaging to ensure product integrity
3. Shipping Costs
Shipping costs are calculated based on the following factors:
Destination country/region
Order weight and dimensions
Selected shipping method
Free shipping is available for orders above a certain amount. Please check the checkout page for specific amounts.
4. Order Processing Time
Order processing time:
Weekday orders: Processed within 24 hours
Weekend and holiday orders: Processed on the next business day
After order confirmation, you will receive an email with tracking number
5. Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check order status on the courier company's website.
6. Delays and Issues
While we strive to deliver all orders on time, delays may sometimes occur. Possible reasons include:
Weather conditions
Customs clearance delays
Holidays or peak periods
Incorrect or incomplete address
If your order is delayed beyond the expected time, please contact us immediately and we will assist you in tracking your order.
7. Receipt Confirmation
After receiving the product, please check that the packaging is intact. If you find any issues (such as damaged packaging, missing products, etc.), please contact us within 24 hours and provide photo evidence.
8. Contact Us
If you have any questions about shipping or need assistance, please contact us through:
Email:
WhatsApp: